Writing
Practice notes on embedded design, AI tooling, and federal systems.
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Every Confusing Screen Is a Support Call You Haven’t Gotten Yet
Organizations pay for the same knowledge four times. QA finds the problem. Training documents it. Support explains it. Then someone files a ticket to fix it. They're all circling the same confusing screen.
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Product Owns Quality. AI Just Made That Survivable
I spent 16 hours doing what normally takes a team a month. Full QA walkthrough of a federal application serving 200,000+ families. Here's what AI can and can't do in that process.
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Fix Document Verification: What Actually Works
I sat beside verification specialists to uncover the three layers that transform bureaucratic nightmares into systems that actually work.
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The 2-Inch Path: The code is easy. The humans are hard.
I found the 2-inch path through competing stakeholder truths - the narrow way that lets everyone win while features actually ship.