The method stayed the same.
The leverage changed.
Every engagement had the same structure: a gap between what the strategy said, what people actually did, and what the technology allowed. I embedded, found the gap, and built the fix with the people who do the work.
What changed over time was scale. A lean consultancy. A startup under pressure. A solo practice with AI infrastructure. Same results, fewer people, faster.
Military childcare fee assistance
Legacy system serving 200k+ military families. The organization had promised modernization for years — not a single line of code existed. 76% resubmission rate. Coordinators called a complete application a "unicorn." Embedded with operations, mapped the gap between contract requirements, operational practice, and system behavior. Pilot hit 87% first-attempt completion.
"Your superpowers are [...] fostering the vision and keeping our discipline on track"
Senior Director of IT
Government Digital Transformation